Claims must be registered within 48 hours of delivery before multi-vendor payment splits are committed.
Approved reverse-logistics packages are collected straight from your doorstep by Steadfast agents.
To maintain fairness in our multi-vendor split-payment ecosystem, all return, damage, or item mismatch requests must be submitted within 48 hours of the delivery time stamped by Steadfast Courier. Once this 48-hour window expires, funds are automatically cleared and released to the respective merchant account, and we can no longer process a standard return or digital rollback.
A return request will be approved if it meets any of the following conditions upon unboxing:
Because your cart order might contain items from multiple distinct sellers, your return authorization will only apply to the specific item causing the issue, not your entire cross-store checkout total.
To log a claim, simply navigate to your Order Profile within the app and click “Request Dispute” to submit photos or an unboxing video.
Once our support team approves your dispute request, a reverse pickup is scheduled automatically with our third-party provider, Steadfast Courier. A dispatch agent will arrive at your registered delivery address to collect the product. The item must be handed over in its original vendor packaging, including all tags, documentation, and accessories.
Because we currently operate on a strict **Cash on Delivery (COD)** system, refunds for items successfully returned via Steadfast Courier cannot be reversed back to a card or automatic gateway. Instead, payouts are handled via manual digital disbursements:
Have questions regarding an active Steadfast tracking status or a pending dispute?
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